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Returns and Exchange Policy
For Customers in the USA, all other customers please send us an email:
We guarantee your satisfaction 100%. If you are not completely
satisfied, simply return the item to us within 14 days of receiving
your shipment. Return information is also provided on your enclosed
packing list. We ask that the product be returned in original
condition, in original boxes and with a copy of your receipt or packing
slip. We will gladly issue an exchange (for in stock items) or refund
as requested. Products exchanged will be charged $9.95 and applied to
customers account for the return postage fee. Returns/Exchanges will be
refused unless issued a Return Authorization Number by one of our team
members. Please contact service at 800-508-2638 or
custserv@affordablewesternwear.com for an RMA#.
NO
REFUNDS OR EXCHANGES ON BLACK JACK OR LUCCHESE CLASSICS BOOTS. Both of
these brands are custom handmade according to customers specifications.
Refunds or exchanges will only be issued if boots are considered
defective by the manufacturer's inspector. Inspections take
approximately 10-14 business days to process.
Thank you for shopping at AffordableWesternWear!
Please note: Please allow 2-3 days for processing. Original shipping charges are non refundable.
Our returns and exchange address is:
Affordable Western Wear
Attn: Returns Department
714 Center St.
Deer Park, TX 77536
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